1. About Our Services

Key Business Class operates as an independent travel agency and air consolidator. We specialise in sourcing discounted business class and first class airfare through our network of airline partners, consolidators, and global distribution systems (GDS).

We are not an airline. We do not operate aircraft. We act as an intermediary between you (the traveller) and the airline providing the transportation service. All flights are subject to the airline's own conditions of carriage, which supplement these Terms.

Our services include:

• Quoting and booking business class and first class airline tickets
• Consolidator and wholesale fare sourcing
• Award booking assistance (using your frequent flyer miles)
• Corporate travel management accounts
• Flight change, cancellation, and rebooking support
• 24/7 travel support for active bookings

2. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• The personal information you provide is accurate, complete, and current
• You are not prohibited from travelling under any applicable law or airline restriction
• You have all necessary travel documents (passport, visa, ESTA, etc.) for your itinerary

We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion if we believe you have violated these eligibility requirements.

3. Quotes and Bookings

3.1 Quotes

All quotes provided by Key Business Class are valid for a limited time, typically 24-72 hours, unless otherwise specified. Airfare is subject to availability and can change without notice. A quote does not guarantee a seat until a booking is confirmed and ticketed.

3.2 Booking Process

To confirm a booking, you must:

• Review and approve the itinerary and fare details
• Provide accurate traveller information (full name as per passport, date of birth, etc.)
• Submit payment in full or the agreed deposit amount
• Confirm acceptance of these Terms and the airline's conditions of carriage

3.3 Payment

We accept major credit cards (Visa, Mastercard, American Express), bank wire transfers, and PayPal. All prices are quoted and charged in US Dollars unless otherwise agreed. You are responsible for any foreign transaction fees charged by your bank or card issuer.

For high-value bookings or first-time clients, we may require:

• A copy of the credit card used for payment
• A copy of government-issued photo ID
• A signed credit card authorisation form

This is standard fraud prevention practice in the travel industry and protects both parties.

3.4 Ticketing

Most tickets are issued within 24 hours of payment confirmation. Some consolidator or special fare tickets may require 48-72 hours. You will receive an e-ticket confirmation via email once issued. If ticketing is delayed beyond 72 hours, we will notify you immediately with an explanation and expected timeline.

4. Pricing and Fees

4.1 Fare Structure

Our prices consist of:

• Base Fare: The airline ticket cost (typically 30-60% below published retail)
• Taxes and Surcharges: Government taxes, airport fees, and fuel surcharges (set by airlines/governments)
• Service Fee: Our booking and concierge fee (disclosed upfront in your quote)

4.2 Price Changes

Airline prices change constantly. Until your booking is confirmed and paid in full, the quoted price may increase or decrease. We will notify you immediately if a price changes before ticketing. You have the right to cancel without penalty if the new price is not acceptable.

4.3 Additional Charges

You are responsible for any fees imposed by airlines after ticketing, including:

• Date or route change fees
• Name correction fees
• Seat selection fees (unless included in your fare)
• Excess baggage fees
• Airline-imposed cancellation or no-show penalties

5. Cancellations, Changes, and Refunds

5.1 Cancellation by You

Cancellation policies vary by fare type:

• Flexible Fares: Typically refundable minus a service fee, if cancelled before ticketing or within 24 hours of booking
• Standard Fares: May be partially refundable or offer future travel credit, depending on airline policy
• Consolidator / Promo Fares: Often non-refundable. Some allow changes for a fee. Terms will be clearly stated in your quote

Our service fee is non-refundable once ticketing has commenced. Airline refund processing typically takes 8-12 weeks.

5.2 Changes by You

Flight changes are subject to airline policies and fare rules. We will assist with all change requests and charge no additional service fee beyond what the airline charges. However, complex changes requiring manual rebooking may incur a processing fee, disclosed upfront.

5.3 Cancellation by Airline

If an airline cancels your flight, you are entitled to a full refund or rebooking at no extra cost, per airline and DOT regulations. We will assist you in securing the best alternative.

5.4 Force Majeure

Neither Key Business Class nor the airline is liable for failures caused by events beyond reasonable control, including: natural disasters, pandemics, government travel bans, war, terrorism, airport closures, or airspace restrictions.

6. Travel Documents and Requirements

You are solely responsible for ensuring you have all required travel documents, including:

• Valid passport (with at least 6 months validity beyond travel dates)
• Visas, ESTAs, or Electronic Travel Authorisations as required by destination
• Proof of vaccination or health certificates (if required by destination)
• Return or onward travel tickets (if required by immigration)
• Travel insurance documentation (strongly recommended)

Key Business Class is not responsible for denied boarding, deportation, or denied entry due to incomplete, incorrect, or missing travel documents. No refunds will be issued in such cases unless covered by travel insurance.

7. Liability and Disclaimers

7.1 Limitation of Liability

To the maximum extent permitted by law:

• Key Business Class's total liability shall not exceed the total amount paid by you for the specific booking in question
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for airline delays, cancellations, overbooking, lost baggage, or in-flight service issues
• We are not liable for injuries, illness, or death occurring during travel

7.2 Airline Responsibility

The airline providing the flight is solely responsible for the actual air transportation. All flight services are subject to the airline's conditions of carriage, which are available on the airline's website and form part of your contract of carriage.

7.3 Website Accuracy

While we make every effort to ensure accuracy, we do not warrant that:

• Website content is error-free, complete, or current
• Quoted fares will be available at time of booking
• The website will be available uninterrupted or free of technical issues

8. Intellectual Property

All content on the Key Business Class website -- including text, graphics, logos, images, videos, and software -- is the property of Key Business Class or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or redistribute website content without written permission
• Use our branding, logos, or trademarks without authorisation
• Scrape, frame, or mirror any part of the website
• Use automated tools to access or extract data from our systems

9. User Conduct

When using our website and services, you agree not to:

• Provide false, misleading, or fraudulent information
• Use our services for unlawful purposes or to facilitate illegal activity
• Impersonate another person or misrepresent your affiliation with any entity
• Attempt to hack, disrupt, or interfere with our website or systems
• Harass, abuse, or threaten our staff or other users
• Book speculative tickets or engage in ticketing fraud

Violation of these rules may result in immediate termination of service, cancellation of bookings without refund, and reporting to relevant authorities.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Cheyenne, Wyoming, in accordance with the rules of the American Arbitration Association.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against Key Business Class.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect immediately upon posting to this page, with the updated "Effective Date" at the top. Your continued use of our services after changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

12. Contact Us

For questions about these Terms of Service, please contact us: